{"id":69,"date":"2020-10-31T22:30:24","date_gmt":"2020-10-31T22:30:24","guid":{"rendered":"http:\/\/mpaying.com\/jobs\/?p=69"},"modified":"2020-10-31T22:30:24","modified_gmt":"2020-10-31T22:30:24","slug":"guest-services-agents-needed-at-holiday-inn-express-hotel-downtown-regina-canada","status":"publish","type":"post","link":"http:\/\/mpaying.com\/jobs\/2020\/10\/31\/guest-services-agents-needed-at-holiday-inn-express-hotel-downtown-regina-canada\/","title":{"rendered":"Guest Services Agents Needed At Holiday Inn Express Hotel Downtown Regina Canada"},"content":{"rendered":"<h2>Job brief<\/h2>\n<p>We are looking for Guest Services Agents to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.<\/p>\n<p>In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you\u2019ll serve as a primary point of contact for our customers.<\/p>\n<p>Shifts are Monday\/Thursday &amp; Friday 3pm to 11pm<\/p>\n<p>Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.<\/p>\n<h2>Job Details<\/h2>\n<div>\n<div class=\"left_job_order\"><strong>Employer Name:<\/strong><\/div>\n<div class=\"right_job_order\">Holiday Inn Express Hotel Downtown Regina<\/div>\n<\/div>\n<div>\n<div><\/div>\n<div class=\"left_job_order\"><strong>Wage\/Salary Info:<\/strong><\/div>\n<div class=\"right_job_order\">As per union contract<\/div>\n<\/div>\n<div>\n<div class=\"right_job_order\"><\/div>\n<\/div>\n<div>\n<div class=\"left_job_order\"><strong>Location:<\/strong><\/div>\n<div class=\"right_job_order\">REGINA<\/div>\n<div>\n<div>\n<div><\/div>\n<div class=\"left_job_order\"><strong>Employment Terms:<\/strong><\/div>\n<div class=\"right_job_order\">Part Time<\/div>\n<\/div>\n<div>\n<div><\/div>\n<div class=\"left_job_order\"><strong>Education:<\/strong><\/div>\n<div class=\"right_job_order\">Grade 12<\/div>\n<\/div>\n<div>\n<div><\/div>\n<div class=\"left_job_order\"><strong>Experience:<\/strong><\/div>\n<div class=\"right_job_order\">1-2 Years<\/div>\n<\/div>\n<div>\n<div><\/div>\n<div class=\"left_job_order\"><strong>Application Closing Date:<\/strong><\/div>\n<div class=\"right_job_order\">05-Nov-2020<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Responsibilities<\/h2>\n<ul>\n<li>Review arrival lists to welcome guests<\/li>\n<li>Attend to special guests (e.g. VIPs) and answer their inquiries<\/li>\n<li>Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)<\/li>\n<li>Provide information about amenities, area and venues and promote services<\/li>\n<li>Anticipate guest needs and build rapport with customers<\/li>\n<li>Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)<\/li>\n<li>Address customer complaints and escalate to\u00a0Guest Relations Manager\u00a0when needed<\/li>\n<li>Record information in the logbook daily<\/li>\n<li>Ensure compliance with health and quality standards<\/li>\n<\/ul>\n<div>\n<div class=\"centered-text-area\">\n<div class=\"centered-text\">\n<h2>Requirements<\/h2>\n<ul>\n<li>Proven experience as a Guest Relations Officer<\/li>\n<li>Familiarity with hospitality industry standards<\/li>\n<li>Proficiency in English; knowledge of additional languages is a plus<\/li>\n<li>Computer literacy<\/li>\n<li>A customer-oriented and professional attitude<\/li>\n<li>An outgoing personality<\/li>\n<li>Outstanding communication abilities<\/li>\n<li>Excellent organizational and time-management skills<\/li>\n<li>Diploma or BSc\/BA in Hospitality Management is preferred<\/li>\n<\/ul>\n<div class=\"left_job_order\"><strong>How to Apply?:<\/strong><\/div>\n<div class=\"right_job_order\">email. No phone calls, please.<\/div>\n<div>\n<div>\n<h4>Application Information<\/h4>\n<\/div>\n<div id=\"emp_details\">\n<p><strong>Employer Name:<\/strong><br \/>\nHoliday Inn Express Hotel Downtown Regina<\/p>\n<p><strong>Contact Name:<\/strong><br \/>\nJoanne Hamilton<\/p>\n<p><strong>Contact Phone:<\/strong><br \/>\n306 569 4600<\/p>\n<p><strong>Contact Fax:<\/strong><br \/>\n306 569 353<\/p>\n<p><ins class=\"adsbygoogle\" data-ad-client=\"ca-pub-1537371126664623\" data-ad-slot=\"5326865875\" data-ad-format=\"auto\" data-full-width-responsive=\"true\" data-adsbygoogle-status=\"done\"><ins id=\"aswift_2_expand\"><ins id=\"aswift_2_anchor\"><\/ins><\/ins><\/ins><ins class=\"adsbygoogle\" data-ad-client=\"ca-pub-1537371126664623\" data-ad-slot=\"5326865875\" data-ad-format=\"link\" data-full-width-responsive=\"true\" data-adsbygoogle-status=\"done\"><ins id=\"aswift_3_expand\"><ins id=\"aswift_3_anchor\"><\/ins><\/ins><\/ins><\/p>\n<div>\n<p><strong>Contact Email:<\/strong><br \/>\nfom@hiexdowntownregina.com<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Job brief We are looking for Guest Services Agents to provide high-quality service to our hotel customers. You will address complaints and go the extra <a class=\"mh-excerpt-more\" href=\"http:\/\/mpaying.com\/jobs\/2020\/10\/31\/guest-services-agents-needed-at-holiday-inn-express-hotel-downtown-regina-canada\/\" title=\"Guest Services Agents Needed At Holiday Inn Express Hotel Downtown Regina Canada\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":71,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/posts\/69"}],"collection":[{"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":1,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/posts\/69\/revisions"}],"predecessor-version":[{"id":72,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/posts\/69\/revisions\/72"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/media\/71"}],"wp:attachment":[{"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/media?parent=69"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/categories?post=69"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/mpaying.com\/jobs\/wp-json\/wp\/v2\/tags?post=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}